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Case Study

Enhancing ATM Transaction Reliability and Customer Satisfaction

Overview

A leading bank in Nigeria has been at the forefront of providing convenient and reliable banking services to its customers. Automated Teller Machines (ATMs) have been a key channel for self-service transactions, including cash withdrawals, inter and intrabank transfers, bill payments, and more.

Challenges

Failed Transactions

Technical issues, communication failures, and mechanical problems during the transaction cycle can lead to failed transactions, resulting in customer dissatisfaction and disputes.

Regulatory Compliance

The Central Bank of Nigeria (CBN) has implemented strict policies around service availability, reliability, transaction log retention, and security measures, such as face detection solutions and intelligent cameras.

Transaction Log Management

The bank must ensure that transaction logs are backed up to a central server for retrieval, in line with CBN regulations, to facilitate transaction reversal and dispute resolution.

Solution

To address these challenges, the bank implemented CFR, a robust ATM monitoring application. Specifically:

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01

Failed Transactions

CFR provides real-time transaction monitoring, enabling swift detection and resolution of technical issues that may cause failed transactions.

02

Regulatory Compliance

CFR ensures compliance with CBN regulations by providing a secure and reliable platform for transaction processing. Additionally, CFR's intelligent camera feature upgrades existing ATM cameras to smart cameras, enabling advanced security features such as face detection and facial recognition.

03

Transaction Log Management

CFR ensures that transaction logs are backed up to a central server, facilitating easy retrieval and dispute resolution, and ensuring compliance with CBN regulations.

Overview

We understand that every business has unique needs, whether you’re a startup launching your first product or an established enterprise seeking to expand your digital footprint.

Enterprise Solutions

We specialize in crafting robust, scalable enterprise solutions that integrate seamlessly with your existing systems

Minimum Viable Products (MVPs)

Our MVP development focuses on delivering core functionalities that validate your concept and gain user feedback, allowing you to iterate and improve with agility.

Benefits

01

Improved Transaction Reliability

CFR enhances the reliability of ATM transactions, reducing the likelihood of failed transactions and disputes.

02

Regulatory Compliance

CFR ensures compliance with CBN regulations, reducing the risk of non-compliance and associated penalties.

03

Enhanced Security

CFR's intelligent camera feature provides advanced security features, deterring potential fraud and improving overall security.

04

Reduced Operational Costs

CFR can help reduce operational costs associated with dispute resolution and transaction reversal.

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